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The Relationship between Organizational Performance and Information Technology with Balanced Scorecard Approach (Case Study: Central Bank of the Islamic Republic of Iran)


Received: 23 December 2019
Accepted: 27 January 2020
Published: 14 February 2020

Raheleh Panbechi

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With the growth of technology on the one hand and the organizational processes getting out of static mode on the other hand, organizations need to reconsider their performance towards creating a favorable environment to achieve enough growth and dynamicity so that they can adapt themselves with the changes of the technology and environment. This article aims to examine the relationship between organizational performance and information technology in the Monetary Credits Unit of the Central Bank of the Islamic Republic of Iran. We have used the Balanced Scorecard Model in this research in order to identify the organizational performance measurement indices models and we have evaluated the organizational performance from the perspective of managers, customers, internal business processes and organizational learning. The aim of the research has been pursued by identifying the status of the performance indicators before and after the application of information technology through questionnaires distributed among the Monetary Credits Unit of the Central Bank of the Islamic Republic of Iran. The results show that there is a difference between the average status of the performance indices before and after the application of information technology in all of the four dimensions, and the greater averages obtained for the status after the use of information technology than those before the use of IT shows a significant positive correlation between the two variables information technology and organizational performance. In addition, the research findings reveal that the application of information technology has been almost equally effective in improving the four dimensions of organizational performance.


Keywords: information technology, organizational performance, balanced score card, the Central Bank of the Islamic Republic of Iran

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Publication Information

Journal of Practical Information Technology
ISSN: 2783-2872

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Seyed Mojtaba Mostafavi, Ph.D.

Rose Scientific Publication
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